Privacy Policy

Cleara Water – Privacy Policy

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At Cleara Water, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase products, or engage with our services. By using our website or services, you agree to the practices described below.

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Information We Collect

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We may collect and process the following types of information:

• Personal details such as your name, email address, phone number, and billing/shipping address.

• Payment details when you purchase from us (processed securely through trusted third-party payment providers).

• Technical data such as your IP address, browser type, device information, and usage patterns on our website.

• Communications and correspondence when you contact our support team.

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How We Use Your Information

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Your information is used to:

• Process and fulfil your orders.

• Arrange delivery and, where applicable, installation of products.

• Provide customer support and respond to your enquiries.

• Improve our website, products, and services.

• Send service-related notifications (such as order updates, tracking details, or important policy changes).

• Where you consent, provide marketing communications about our products and services. You may opt out at any time.

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Sharing Your Information

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We do not sell your personal information. We may share your information with:

• Delivery and logistics partners (for the purpose of shipping your order).

• Installation contractors (for undersink system installations, where you have booked this service).

• Payment service providers (to securely process your transactions).

• Professional service providers, such as IT or marketing support, where necessary to run our business.
  All partners are required to handle your data in compliance with data protection laws.

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Data Security

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We take appropriate measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we use secure systems and processes, no method of transmission over the internet is completely risk-free.

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Data Retention

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We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, your data will be securely deleted or anonymised.

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Your Rights

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Under UK and EU data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data where there is no legal or contractual reason for us to keep it.

• Object to processing for direct marketing.

• Request transfer of your data to another provider where applicable.

• Withdraw consent to marketing communications at any time.

To exercise your rights, please contact us using the details below.

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Cookies

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Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

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Contact Us

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If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: Clearawater@outlook.com

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Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be published on our website, and continued use of our services after changes are posted will be taken as acceptance of the updated terms.